Customer Support

Customer Support Representative

Bengaluru   |   Full Time

The core responsibility of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. The CS rep would have to interact with customers on a variety of channels such as Email, Intercom and Slack, and ensure that all valid customer concerns are being dealt with immediately.

Timings : 9pm - 6am

Roles and responsibilities

  1. Take ownership of customer issues, troubleshoot them and see them to resolution within the stipulated time frame

  2. Be a product expert and advocate for a delightful customer experience internally

  3. Collect feedback from customers and use it to strengthen internal processes

  4. Document the learnings from resolved issues

Skills

  1. Good English communication - Verbal and Written

  2. Flair for Technology

  3. Empathy for customers and the ability to adapt to different types of situations

  4. Ability to multitask

What’s in it for you?

  1. The opportunity to work closely with the core team of a well funded start up

  2. Exposure into a new and fast growing segment in the US and Europe market

  3. A vibrant and collaborative culture that allows you to grow!

About Us

Wingman is on a mission to make sales conversations better for sales and revenue teams everywhere. 🚀

We use the power of AI to analyze sales calls and emails, identify trends and give insights that helps companies:

  • Understand the voice of customers at scale
  • Improve their sales processes
  • Provide personalized, data-backed and real-time sales coaching

Our customers are mostly sales teams of tech companies based in the US.

Wingman was founded in 2018 by Shruti, Murali and Srikar who have 10+ years of experience each in the tech and business worlds. We are part of the prestigious YCombinator accelerator in Silicon Valley (S19) and have since raised $2.3M in capital.

Want to know more about what it's like working with us? Get a sneak peak here.

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