The core responsibility of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. The CS rep would have to interact with customers on a variety of channels such as Email, Intercom and Slack, and ensure that all valid customer concerns are being dealt with immediately.
Timings : 9pm - 6am
Roles and responsibilities
Take ownership of customer issues, troubleshoot them and see them to resolution within the stipulated time frame
Be a product expert and advocate for a delightful customer experience internally
Collect feedback from customers and use it to strengthen internal processes
Document the learnings from resolved issues
Good English communication - Verbal and Written
Flair for Technology
Empathy for customers and the ability to adapt to different types of situations
Ability to multitask
What’s in it for you?
The opportunity to work closely with the core team of a well funded start up
Exposure into a new and fast growing segment in the US and Europe market
A vibrant and collaborative culture that allows you to grow!
Wingman is on a mission to make sales conversations better for sales and revenue teams everywhere. 🚀
We use the power of AI to analyze sales calls and emails, identify trends and give insights that helps companies:
Our customers are mostly sales teams of tech companies based in the US.
Wingman was founded in 2018 by Shruti, Murali and Srikar who have 10+ years of experience each in the tech and business worlds. We are part of the prestigious YCombinator accelerator in Silicon Valley (S19) and have since raised $2.3M in capital.
Want to know more about what it's like working with us? Get a sneak peak here.