Customer Success

Customer Success Manager (Enterprise)

Bengaluru   |   Full Time

What we're looking for

Wingman is seeking a smart, empathetic and driven individual who has a passion for building and nurturing relationships with customers and helping them thrive with us 🤝 📈

Who you will work with

You will work as part of our growing success team and collaborate with sales and support on a daily basis and will report to our CEO. You will also need to work with product and marketing teams to support your success initiatives.

Responsibilities

As part of a close-knit team, you will collaborate with co-founders, product, marketing and sales to delight customers every day and provide valuable feedback to build our product 😍

This includes the following:

  • Work closely with co-founders to build Wingman's customer success playbook for enterprise companies.
  • Take complete ownership of the customer success for mid to large companies onboarded.
  • Build strong understanding of the customer's journey and identify their pain points.
  • Become a trusted advisor for strategic accounts by providing all round assistance through trainings, business reviews and support.
  • Be the eyes and ears of the product team by collecting constant feedback from customers.
  • Work with marketing to develop resources needed to effectively onboard and support new customers.
  • Drive product adoption and deliver exceptional customer experience.

Requirements

  • 2-5 years of handling enterprise customer success for a SaaS company selling to the US market.
  • Excited about technology and loves to try out new tools, workflows etc.
  • Exceptional communication (written + verbal), interpersonal, and presentation skills - our customers are in the US and this is non-negotiable.
  • Has a strong bias for action and is analytical.
  • Believes in taking a 'customer first' approach and is hands-on.
  • Sense of urgency and intrinsically motivated to do a great job.
  • Remote at the moment, based out of Bangalore when office reopens.

What's in it for you

This is your front-row ticket to building and scaling a startup poised for incredible growth. ✌️

  • Opportunity to be involved on the ground floor of a growing startup experiencing all facets.
  • Unique opportunity to work with a pre-Series A startup with significant capital to scale fast.
  • Directly work with co-founders.
  • Directly impact our company's brand and growth.
  • Join a great workplace & culture (also recognized as Top 25 places to work). You can get a behind-the-scenes look into our culture here or on our website here.

About Us

Wingman is on a mission to make sales conversations better for sales and revenue teams everywhere. 🚀

We use the power of AI to analyze sales calls and emails, identify trends and give insights that helps companies:

  • Understand the voice of customers at scale.
  • Improve their sales processes.
  • Provide personalized, data-backed and real-time sales coaching.

Our customers are mostly sales teams of tech companies based in the US.

Wingman was founded in 2018 by Shruti, Murali and Srikar who have 10+ years of experience each in the tech and business worlds. We are part of the prestigious YCombinator accelerator in Silicon Valley (S19) and have since raised $2.3M in capital.

Want to know more about what it's like working with us? Get a sneak peak here.

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